You should select the option of Registration on the website www.gliwickirower.pl and fill out the registration form. Additionally, there is the possibility to register through the terminal GRM, and also via the Nextbike’s mobile application.
In order to activate the account you should make the initial payment in the minimum amount of 10 PLN. As soon as the amount reaches the account- it will become active, enabling rental of bikes.
All you need to do is approach the terminal, press the button of “Rental” and follow the instructions displayed on the terminal. The bike will be automatically released from the electric lock. When the bike is secured with a clamp it must be released by means of a 4-digit code. The code appears on the terminal upon rental as well as within the mobile application. The code to the clamp may be obtained also by contacting the telephone customer service. Bikes may also be rented through the use of mobile application or by contacting the telephone customer service.
All you need to do is enter the bike into electric lock. If you want to be sure that the bike has been correctly returned within the system, you may verify the status of rentals in the mobile application, through the website or by contacting the telephone customer service.
In case when the return of your bike is not possible through electric lock (i.e. closed station or lack of free bike stand) secure the bike with the chain lock. Open the chain lock with a code obtained upon rental, connect the bike with another bike’s handle or with a fixed element of the station. Then, lock the chain lock and shuffle the digits. Remember that a bike returned in such a way must be returned within the system also. In order to do so, approach the terminal and press ‘Return’. Follow the instructions displayed on the terminal screen. Bike connected in such a way may be retuned via mobile app or through contacting the telephone customer service. If you forgot the code to the chain lock, check it in the mobile application or contact the telephone customer service.
To be certain, we recommend verifying your rental status by means of Nextbike’s mobile application or by logging on your account through the website as well as by contacting the telephone customer servise.
We will be grateful for passing information with a number of the problematic station or bike through mobile application, email message to the address of Customer Service Office or through contacting the contact center. Our team will undertake steps to remove any potential failures as soon as possible. Our employees monitor the status of the system 24 hours a day, while such submissions allow us to react even faster.
After logging in to your profile on www.gliwickirower.pl in the tab “Top up your account” select one of the payment methods.
You can connect a credit card with a registered account. In order to do this contact the contact center or add a card at the terminal at the time when your account status is lower than 10 PLN.
After logging in to your profile on gliwickirower.pl in the tab “Top up your account” select one of the payment methods: blik, payment card or online transfer.
NOTICE: In case of selecting payment method in the form of a transfer, Your transfer title is dedicated to You and is crucial for correct booking of your payment.
This means that the system was unable to charge the funds from the card. The reasons for this may vary; either a card lock or lack of funds on the account.
Most likely there is less than 10 PLN at present on your account. Remember that each account is active only subject to a minimum amount of 10 PLN being on it or having a credit card connected to it. Due to this provision within the Terms of Service, the Operator recommends topping up your account with a higher amount than 10PLN (i.e. 20 or 30 PLN).
If an amount which the system calculated for your bike rental does not correspond with the factual state - just submit a complaint by sending a message to the address [email protected]
We have a maximum of 7 days to consider it but we will strive to respond to it as quickly as we can. If post our verification it turns out that the system made an error, we will reimburse the entire, incorrectly calculated sum.
You can rent a maximum of 4 bikes at once on one account. For each bike separately the system calculates the rental time, thus you do not need to return them all at the same time
First of all, do not get upset. If an amount which the system calculated for your bike rental does not correspond with the factual state-just submit a complaint by sending a message to the address …. We have a maximum of 14 days to consider it but we will strive to respond to it as quickly as we can. If post our verification it turns out that the system made an error, we will reimburse the entire, incorrectly calculated sum.
Bikes are not adjusted to mounting child seats or to carry passengers.
The lamp switches on automatically post placing the bike in motion. All you need to do then is to keep pedalling and the lamp will light your way.
In case of a bike theft made during use, the lessee must immediately inform the Customer Office of this fact.
Our systems are compatible, registering in one of them enables bike rentals in all cities in Poland and worldwide where Nextbike is the Operator. It is worth to remember that each of the systems is characterized by its own price list and Terms of Service.
In order to facilitate and simplify the process of bike rental, identification may be conducted by means of each device which has the function of contact-free identifier. This is the majority of plastic proximity cards-i.e. ŚKUP City card, Electronic Student Card or the majority of payment cards. In order to register the card you must approach the terminal, enter the telephone number and PIN code and then place the card in the indicated place. Upon subsequent rental you may identify yourself at the terminal by means of the card, that is place the card in order to log in. If you wish to log in only by means of the card, without indicating PIN number-mark the option “ During each rental and return, for safety reasons, ask me about my PIN number” on your account on the Gliwicki City Bike’s website.
Of course, through the application you can rent a bike locked in the electric lock as well as one secured by means of the clamp. If you wish to rent a bike by means of the application you may select two options: entering its number in the application or scanning the QR code. The bike secured with electric lock will be automatically released if it is secured with a clamp the code to the clamp will be displayed in your mobile application.
Of course, through the application you can rent a bike locked in the electric lock as well as one secured by means of the clamp. If you wish to rent a bike by means of the application you may select two options: entering its number in the application or scanning the QR code.
The bike secured with electric lock will be automatically released if it is secured with a clamp the code to the clamp will be displayed in your mobile application.
Another bike may be rented straight away. If however you would like to rent the same bike-wait 3 minutes.
Normally, during identification the request to enter a credit card number should not appear. Such a situation may occur if, for example, you enter an incorrect telephone number and the terminal will identify you as a new user who does not have the funds. It is best if you try once more to enter your data correctly in order to log in or else, call the contact center.
Nextbike relocation teams transport the bikes 24 hours a day in order to fill out the shortages on stations on an ongoing basis, however, we are not able to guarantee, especially during rash hours, that bikes will always be available at each station.